Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Some items may be exempt from returns due to hygiene reasons or product nature (e.g., personalized items). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Refunds

Once we receive your returned item and inspect its condition, we will process your refund. The refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear in your account after we process it. The exact timing depends on your payment provider's policies. Shipping costs are non-refundable unless the return is a result of our mistake. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid. For items purchased during promotional periods, only the amount you actually paid will be refunded.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. It may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details. We will investigate the matter and work with our payment processor to resolve any issues. In cases where a refund was issued but not received, we may require additional verification steps to ensure the security of your financial information before reprocessing the refund.

Contact Us

If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help resolve any issues you may have with your order.

When contacting us about a return or refund, please include your order number, the product name, and the reason for your return. This information will help us process your request more efficiently. Our customer service team typically responds within 24-48 hours during business days.